Ants’ Power
Customer Service
Driving new value with data
Sustaining everlasting customer
relationships
Experts in data-driven customer engagement
4Major Advantages of Customer Service
Professional Experience
25 Years of Customer Service
Excellence
Collaboration with Major Gaming Companies
Flexible Service
Comprehensive Services
All-Channel Resources
Optimal Benefits
Optimal Human-Machine Collaboration
Exclusive AI Service Risk Management Quality Inspection Module
Enhancing Service Quality
High-Standard Cybersecurity
Comprehensive internal audit and control
system.
Exclusive Smart Security Environment
Multiple Cybersecurity Defense Protection Mechanisms
25Years of Professional Customer Service Experience
Extensive Operational Experience
Over 25 Years of Service
Experience
Long-term Trusted by clients
Regular Professional Evaluations
Periodic Staff Quality
Evaluation and
Elimination Tests
24-Hour Dynamic Monitoring
Mastering 97% of Social Sentiment in Taiwan,
Hong Kong, and Macau
Immediate Countermeasures and Response
Comprehensive Data Analysis
In-depth Understanding of User
Preferences
Recording Personality Tags
Long-term Collaborations with Renowned Brands
Over12.8 MillionService Cases
Most Flexible Responsive Services
Full-Channel Services
Full-Time, Full-Channel Rolling Adjustment Services to Always Meet Customer Needs
Always Ready with Immediate Operational Capability
Up to 200 Seats of Ready-to-Deploy Human Resources to Support Product at Every Stage
Backup Services
Flexible Remote Services
Uninterrupted Service in Response to Natural Disasters, Network Issues, and Power Outages
Support multiple languages
Reducing Language Barriers and Cultural Differences, Effectively Lowering Communication Costs
Delivering Optimal
Benefits to Brands
Optimal Cost
Intelligent customer service collaboration boosts efficiency and cuts costs by40%
Most Suitable Plan
Case-Volume Pricing, Flexible Terms (3 Months) Specifically Designed for Digital Content Industry Characteristics
Best Quality
Industry-leading AI Risk Management Quality Inspection, 100% real-time monitoring of compaints, ensuring service quality and reducing public relations crises.
Fastest Readiness
200 Seats of Industry Service Experts on Standby, Quick Onboarding, Training Completed and Online in as Fast as 2 Weeks
AI Smart Customer Service Collaboration
Industry's Best Standard
AI Customer Service bot
Utilizing advanced LLM and exclusive control technology to ensure AI service quality and a warm service texture, creating an exceptional service experience.
Industry-leading AI Risk Management Quality Inspection
AI efficiently monitors to ensure high quality and accuracy, provides immediate risk response, and significantly reduces manpower and control costs.
Advanced AI Customer Service Application Module
Achieve optimal human-machine collaboration between AI and customer service through system integration or collaboration with AI tools, automating the resolution of advanced user problems, troubleshooting, or change requests.
Creating Service as Sales
1 Contacting Customers
Customers who have taken psychological tests inquire about clothing products via LINE
2 Inquiry Conversation
Starting with a warm greeting in human language to increase rapport
3 Successful Purchase
Customer service solves customer problems, offers limited-time promotions, and attracts customers to place orders
Conversational Commerce Successfully Increases Conversion Rates
Leveraging user records from SCRM and customer service tags to promptly capture customer interests/needs, integrating sales information during service to enhance user conversion rates
Foundation of Information Security: ISO27001Certified
Utilizing an intelligent secure office system, conforming to financial institution information system security standards, with remote and distant service mechanisms to ensure uninterrupted service
Internal audit and control mechanisms to ensure operational safety
Utilization of an exclusive intelligent secure office system
Periodic staff training and retraining